1. Home
  2. FAQ

SHIPPING & RETURNS

Shipping speed is an essential thing with a new preemie, and we understand that! So we have tried to make it simple by offering Free Shipping on orders over $50.00 and FedEx 2Day for $7.  Please note that FedEx 2Day takes two business days to arrive. Saturday delivery is limited by FedEx, please contact us if you want to know if you are in there Sat delivery area.

For smaller orders, we offer: USPS First Class (3-5 business days depending on distance)

If you need faster delivery or have a preferred method of shipping, please choose your desired method at the time of checkout. We do offer FedEx 2Day shipping for a flat rate of $7 as well as USPS Priority.

We do ship Internationally via USPS and DHL.  If you are curious about the cost, you can get a shipping estimate when you view your cart.

Please remember that your order is processed, fulfilled, in some cases gift wrapped, then packed, labeled and picked up by the carrier of choice. We do our best to have your order on its way within 24 hours during the business week. Please keep in mind orders are printed and begin processing before 12 PM Pacific. At that time, all orders ready to go are picked up by USPS or FedEx. Any orders placed after 12 PM Pacific time will ship the following day.

You will be notified by e-mail when your order ships, with a tracking number for your package. 

Please Note: Any order over $300 will be required to ship to the same address as the Billing address on the order. The order will ship with a require a signature upon delivery.  These steps are taken to protect both parties on fraudulent charges.

In a big hurry? Consider sending a Gift Certificate - always the right size and color and never too late to ship :)  

What if my tracking says delivered and I don't have it?

First, check your mailbox or large partial box. If still not found, please let us know ASAP, we will follow up with the carrier and see if we can locate the package, the sooner you contact us, the better the results. Deliveries over 30 days from delivery date can be harder to track down; refunds will not be issued for orders over 45 days.

WHAT IS YOUR RETURN POLICY?

Preemie Store offers a 100% satisfaction guarantee on all products sold on our website. If for any reason you find any product unsatisfactory, you can send it back within 30 days of purchase for a full refund, or within 60 days for store credit or exchange.

Items must be returned in 100% new condition within the above timeframe. They must not be worn, washed, or damaged, and all tags must be securely in place and returned in the original product packaging.   No pacifiers can be returned if their packaging has been opened.

- Sign into your account at www.preemie.com/myaccount.asp and click on the order with returns. Then click on New RMA (return authorization) to the right of the page. Once this is submitted you will receive an authorization.


If it was a gift, contact us to arrange for a refund on the purchaser's card or store credit. Email me at [email protected] and let me know what you want to return and the order number or purchaser's name.


SEND YOUR PACKAGE TO:

Preemie Store Returns
10719 Crescent Valley DR NW
Gig Harbor, WA 98332


WHOLESALE

At this time, we do not offer wholesale.